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  Home > Customer Support > Return Policy

Nelson Education Ltd. Returns Policy

 

Rule

Returns Reminder

Please send all returns to:

Nelson Education Ltd.

Attention: Returns Department
1120 Birchmount Road
Scarborough, Ontario
M1K 5G4
CANADA

Rule

 

NEW

As of July 1, 2007, Nelson Education Limited products will be subject to 12 month returns allowance from the invoice date.

 

RETURN POLICY

  • Nelson Education permits returns of active products within 12 months of the invoice date
  • A copy of the original invoice must accompany all returns.
    • If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price, and ISBN(s) of the returned item(s).
    • Returns received without invoice information will be credited at the lowest price offered during the 12 month time frame.
    • Returns received without invoice information will cause delays in the application of credit.
  • Returns must be in saleable condition. Material bearing marks, stamps, writing, or labels, will not be accepted.
  • Shrink-wrapped books must be returned unopened. All Software and CD-ROM’s must be returned with the original envelope seal or package seal unbroken and intact.


OLD EDITION / OUT OF PRINT / RUN OUT STATUS:

Old Edition (OE):

  • OE titles must be returned within 3 months (90 days) of the notification date of the new edition. The last date to return OEs can be found on the Upcoming Editions page.
  • OE titles will be sold non-returnable.
  • To review titles with OE status, visit http://serviceplus.nelson.com/

Out-of-Print (OP):

  • OP titles are must be returned within 3 months (90 days) of being declared OP.
  • OP titles will be sold non-returnable.
  • To review titles with OP status, visit http://serviceplus.nelson.com/

Run Out (RO):

  • RO titles will be sold non-returnable.


BUNDLES / KITS:

  • All titles shipped and invoiced as a bundle must be identified with the bundle ISBN upon return.
  • Bundles must be returned shrink-wrapped or with the sealed packaging intact.
  • This will ensure prompt processing of your return.


CUSTOM PUBLICATION:

  • Custom titles are subject to 35% returns as indicated on your invoice.


DAMAGED BOOKS:

  • You must notify Nelson Education regarding damaged product within 90 days of receipt in order to receive authorization to return. 
  • You will have 90 days from the date of authorization to submit returns.
  • For claims ‘damaged by carrier’:  Recipient must indicate damage on the waybill at the time of delivery.  If no damage disclaim was indicated on the waybill, the customer has 48 hours to report the damage claim, keep the box(s) which contained the damage books for further inspection by the carrier
  • See Damage Claim Form

CREDIT FOR RETURNS:

  • Product returned to Nelson Education in non-saleable condition, will be sent back to the store at the store's expense and credit will not be issued.
    • The definition of mint is a new appearance inside and out with no bent covers, no scuffmarks and nothing shelf worn.
    • Shop-soiled, stickered or stamped products or products that are rendered un-salable will not be accepted for credit
  • Returns received without invoice information will be credited at the lowest price offered during the 12 month time frame. Returns received without invoice information will cause delays in the application of credit.
  • Nelson Education will match returns with invoices from the individual “ship to” account, based on historical purchases.
    • If the return exceeds the individual account's purchases we will match the invoice to the total historical invoices within the customer’s family of “bill to” accounts, including all “ship to” accounts associated with it.
    • Returns that cannot be matched against invoices within the family of accounts will not receive credit.
  • Credit will only be issued for documented quantities received by our Distribution Centre. Any discrepancies will be communicated by Nelson Education Credit Department upon receipt.


HOW TO RETURN:

SHIP RETURN TO:

Nelson Education Ltd.
Attn: Returns Department
1120 Birchmount Rd.
Scarborough, ON
M1K 5G4

If you are uncertain about the returnable status of a book, please contact our Customer Support Department at 1-800-268-2222 or email at inquire@nelson.com to determine its print status.

  • Nelson Education will provide full credit for stock received in mint re-salable condition.
  • Each carton should be accompanied by a packing slip indicating the quantity and title(s) returned and must include the original invoice or invoice numbers.
  • In order to prevent damage in transit, items returned to Nelson Education must be packed with sufficient and appropriate packing material in cartons of at least 275lbs. test for larger boxes and 200lbs. test for smaller boxes.
  • In order to ensure accurate processing of returns and timely crediting of accounts, customers should include a packing slip or invoice in each box of their returns. Customers should number each box (i.e., 1 of 4, 2 of 4, 3 of 4, 4 of 4).
  • Nelson Education recommends that returns should be shipped prepaid by traceable means to the above address.
  • Liability for returns passes to Nelson Education once the materials are received by our Distribution Centre.

*** Returns that do not meet the above conditions will be returned at the customer's expense ***
*** Nelson Education reserves the right to change this Policy at any time without notice ***

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