Counting cartons when signing-
It is the receiving persons responsibility to verify carton count (not skid count) of all incoming shipments. If this is not done and if there is a shortage later that has not been noted on the POD, no claim can be filed.
Marking the delivery receipt subject to count does not take away customer liability. All cartons must be counted and signed for.
Damaged cartons when signing-
The receiving person must note all visible damages on delivery receipt as well as call the delivering terminal within 48 hours to arrange a damage inspection. Once the inspection has been done, the customer will need to call into Nelson Education Customer Support to advise them of the damages and fax a copy of the inspection to the customer support representative. If this is not done, no claim can be filed.
If the damages are not visible when signing in the shipment, then the customer will need to call the carrier immediately and advise the carrier of the damages. The carrier then will arrange a damage inspection. Once the customer receives a copy of the inspection report, he/she will need to call Customer Support to advise what has been damaged and fax a copy of the inspection report.
Mixed cartons in pallet when signing-
If the receiving person notices cartons that do not belong to them when signing for their shipment, they need to refuse those cartons and make note on the delivery receipt of how many cartons were refused and why.
Deferred payments allows you to order early and pay after rush. When placing your orders' you can request deferred payments in June until September 15th, July until September 15th, and November until January 15th. Request deferred payments in the Special Instructions on Pubnet and click on the "deferred payment" box when ordering on-line. This program is only available by request.