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  Home > Customer Support > Custom Solutions

Custom Solutions

 

Rule

Custom Titles Provide Stores with a Competitive Advantage!

More and more college stores are asking how they can work with their Nelson Education rep to get more Custom adoptions on their campus.

Why?

  • Custom titles represent a competitive advantage at your store since these titles have a unique ISBN and are not available to students through other online sites.
  • Professors take part in the process of building the book and they want students to use it, which increases sell-through for the bookstore.
  • A custom product is often more price competitive with added value for the student.
  • Nelson's new 15% returns limit makes it easier to stock Custom titles.
  • Our sell-through program (including our tools and our reps' assistance in motivating students to buy what's adopted) gives you more confidence that your Nelson Custom adoptions can sell more copies through your store.

Custom Solutions Information For Bookstores

Nelson Custom Solutions and the nation's college stores share two very important goals: serving our student customers and selling more books.

In order to facilitate a smooth and successful ordering process, we ask that you please keep the following factors in mind when placing your Custom orders:

  • Visit the Custom Rep Finder, for the name, phone number and email link of your Nelson Custom Solutions Sales Rep and Editor.

  • Order early! The best way to ensure delivery of all Custom products in time for your class start dates is to place your orders as early as possible. A good rule of thumb is to place your orders at least four to six weeks before classes begin.

  • We have our Custom books printed based on the quantities ordered. In most cases, we don't print the books until we receive your Purchase Order number and quantity.
  • Nelson Education Custom Solutions will accept up to 15% returns on each order up to 12 months from the invoice date. Please order accordingly, keeping in mind the longer than normal turnaround time on Custom reorders.
  • Customize these "Custom Shelf Tags" that are designed to market the savings to your students.
  • Visit the Custom Solutions Web site, to access the Nelson Custom Solutions site for faculty use.
  • Call our dedicated Custom Solutions Customer Support Department at
    1-800-268-2222 if you have any questions or to place your order.

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Placing an Order:
To place an order for a Custom Solutions product, you will need to provide the following information:

  • Purchaser name and complete shipping address

  • Your Nelson Education account number

  • Complete title, ISBN, author, and quantity for each title ordered

  • Purchase order number for orders not accompanied by payment

  • Any special instructions or information, clearly noted

  • Credit card orders must be accompanied by the cardholder's complete name, address, phone number, card number, card expiration date, card type, cardholder's signature, school or company name, and shipping instructions.

Orders can be placed via telephone by calling 1-800-268-2222, by fax at 1-800-430-4445, or by mailing your order to:

Nelson Education

Attention: Customer Support
1120 Birchmount Road 
Scarborough, Ontario 
CANADA 
M1K 5G4

You may also submit your order via e-mail: inquire@nelson.com.

Orders may be subject to local taxes. All prices are subject to change without notice and do not include applicable charges for transportation. Please note that books may be out of print in the future. Nelson Custom Solutions must be notified of any discrepancies in the fulfillment of your order within 15 days of the date of shipment.

Returns Policy:
Nelson Custom Solutions accepts up to 15% returns on bookstore orders for up to 12 months from the invoice date. Returns should be shipped, prepaid by traceable means to the following address:

Nelson Education
Attn. Returns Department
1120 Birchmount Road
Scarborough, ON.
M1K 5G4
Phone (416) 752-9448 or Fax (416) 752-8101